Ben Joshi: Continuous Improvement & Customer-Centric Innovations

During a Q&A session with Justin Christensen, Ben Joshi, a key leader at BENS Market, shared his philosophy on continuous improvement, emphasizing that businesses should always aim to build on their previous success by focusing on refinement and strategic growth. Ben stressed the importance of bringing an agenda to events, particularly when engaging in meaningful discussions and exploring new partnerships. In this context, he unveiled RedStone, a cutting-edge software designed to optimize operational management for convenience store operations, which has been instrumental in BENS Market’s ongoing expansion.

Ben also highlighted the recent implementation of a 97-foot-long LED displays at BENS Market’s new truck stop location in Blaine, WA. The installation of a stunning 97-foot indoor video wall, equipped with dvLED display and Ignite OPx software, revolutionized the customer experience. The vibrant and dynamic atmosphere not only enhances engagement but also drives revenue through impactful, eye-catching advertising. As Ben explained, “There is a wow factor when customers enter the mini-mart, which is exactly what I wanted – an amazing customer experience that also drives revenue.” More info on the article.

This success story demonstrates how adopting advanced digital technology can enhance customer engagement and streamline operations for greater efficiency, setting a business apart in today’s competitive retail environment.